FAQs

General Questions

Shipping policy

All orders are processed within 1-3 business days(excluding holidays and weekends) after receiving your order confirmation email. Please refer to our Shipping Policy Section of our website for more info. If you have any questions or concerns, please reach out to our team at Support@plusvape.com

We ship to the United States and Canada at the moment. If you are outside of these countries and would like to purchase our products, please contact support@plusvape.com. Standard shipping rates apply for international orders.

If you order between M-F 8 am-3 PM PST, we will pack and ship your order out within 1-2 business days. Whichever shipping option you choose, please add that onto the timeline to receive your order.

Returns and Exchanges

In the case that you purchase a defective product, please contact Support@plusvape.com and we will issue a full refund or a replacement. It is our goal to supply premium products and keep customers happy.

US Shipping Questions:

All orders are processed within one to three business days (excluding holidays and weekends) after receiving your order confirmation email. You will receive another email when your order has shipped. Once orders have shipped please allow 2 business days for shipping. Orders placed after 3 pm PST on Fridays will not be processed until the following week.

Due to new procedures and safety policies as a result of Covid-19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff.

All our shipping is done via USPS. We ship to the US and Canada only.

During promotions and holidays, shipments may be delayed slightly due to higher than normal order volumes.

Shipping Matrix:

Service: Cost: Delivery Time:
USPS - First Class $3.00 Delivery Time: 5-7 Business Days
USPS - Priority $6.50 Delivery Time: 3-4 Business Days
USPS International - Canada $10.00 Delivery Time: 5-7 Business Days

Returns Questions

Please visit our Return Policy Page.

Please reach out to our Customer Support team at support@plusvape.com and they will help resolve the issue.

Contact Us

Get in touch! We're here to quickly provide you with the info and services you need & answer any question you may have.

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Ask us anything! We'll get back to you within 24-48 hours

If you have an issue or question that requires immediate assistance, you can click below to chat live with a customer service representative. If we aren't available, drop us an email to the left and we'll respond within 24-48 hours.
Plus Distribution Inc.
Address:
2146 Parker Street
San Luis Obispo CA
93401 Suite D6
Customer Service Hours:
8 am - 5 pm (PST)
Email: Support@plusdispo.com
If you would like to reach us, please submit a ticket below or email our support team.