Refund Policy
Our policy is 14 days on hardware ONLY. Unfortunately, we CAN NOT offer you a refund or exchange if 14 days have gone by since you received your item. Additionally, you may cancel your order as longer as your order has NOT shipped. Once your order has shipped from our facility, the order may NOT be cancelled.
There are NO REFUNDS on sale items. NO EXCEPTIONS.
To be eligible for a return, your item must be unused and in the same condition that you received it in and you must have the original packaging.
Several types of goods are exempt from being returned if they have been opened. Do to health regulations, we DO NOT accept returns on any E-LIQUID products.
To complete your return, we require your proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition; is damaged upon arrival or missing parts for reasons not due to our error.
To return your product, you should mail your product to:
2146 Parker Street
San Luis Obispo CA
93401 Suite D6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. As there is always room for error, we don’t guarantee that we will receive your returned item.
Refunds and Returns (if applicable)
You MUST contact us first about any return before sending an item back. Once it has been approved and your return is received, it will be inspected. We will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds or credits may take to 5 business to reflect on your account. Your order is subject to a $35 restocking fee on any returns that are due on orders that are created by customer error or missing items from original packaging.
Late or Missing Refunds (if applicable)
If after 5 business days a refund is not posted, contact your credit card company and bank to VERIFY if the refund was issued and just been posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@plusvape.com.
Lost or Stolen Packages
Plus Vape Inc. is not held responsible for ANY lost or stolen packages. We understand how frustrating it can be to not receive your order. Once your product has shipped, we have NO control over the carrier to ensure you receive your package. Please contact the carrier that was used to ship your order to file a claim.
If you need assistance on filing a claim, please contact us at Support@plusvape.com.
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@plusvape.com and send your item to:
2146 Parker Street
San Luis Obispo CA
93401 Suite D6